If you have upgraded to macOS Catalina, you may experience an issue while trying to record prototype interactions in the desktop preview window. The recording button may blink and appear to record, but the timer is stuck at 00:00 and no .mov file is created when you stop the recording.
While Quick Time Player on macOS can record contents of the screen, it cannot record internal audio of your Mac during screen recording. The default options that you get is to either record no. With macOS Catalina (10.15), Apple introduced new security and privacy features for your Mac. In order to capture screen recordings with the VidGrid recorder, you have to grant it access to the Screen Recording permission.
With Catalina (10.15), Apple has introduced a new security and privacy update for Mac. You must grant access to XD to record the contents of your screen.
To grant access to XD for screen recording, from the Apple menu, go to System Preferences > Security & Privacy, and click Privacy. Click Screen Recording from the left pane, and select Adobe XD.
If you are in XD, follow these steps to navigate to System Preferences:
The macOS Screen Recording dialog box may appear hidden behind the Preview window and your active XD document.
From Security & Privacy, select Privacy. To enable screen recording for XD, click Screen Recording from the left pane, and select Adobe XD.
In the Adobe XD will not be able to record the contents of your screen until it is quit dialog box that appears, click Quit Now.
Restart XD and open your prototype to start recording.
If you are using Mac OS 10.15 (Catalina) you will need to enable Screen Recording for Google Chrome to allow apps to record the contents of your screen. Click here for steps on how to see which operating system is installed. If you have not granted those permissions yet, you will receive the below error message when you attempt to start your Honorlock assessment.
Please see the resolution steps below:
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1) Select the Apple icon at the top left of your screen and select System Preferences.
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2) Navigate to Security & Privacy.
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3) Click on the Privacy tab and navigate to Screen Recording in the left pane. Select the gold lock in the bottom left and enter your password to make changes. Then, check the box next to Google Chrome.
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4) Once Google Chrome has been enabled, refresh your exam page and relaunch proctoring.